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Enable / Show fields accordingly the status field

We have a requeriment where we need to use the Incident Management screen with all fields of SOLMANPRO parameter for those who will open the Incident.

We could use the SOLMANEQU parameter but this screen has another layout and we need the layout is the same as SOLMANPRO.

But we need the fields "Support Team" and "Message Processor" remain blocked for those who will OPEN or also the status="New" or "Proposed

Solution" or "Notifier Action".

Only users who will processor the Ticket may change these fields.

We can not work with role because same user can either open the ticket and also processsor the Ticket.

We would like if there is a Standard Solution or a Development will be needed to meet this requirement?


Regards,

Viviane

Former Member
replied

Hello Viviane,

You can copy solmanpro business role into 2 another business roles

1 zsolmanpro with support team and other one as READABLE or display

1 ysolmanpro with all fields editable

assign zsolmanpro to people who will create incident or open status etc

Assign ysolmanpro to people/processor who will do everything or perform all changes so for processor

this should helps.

Thanks

Prakhar

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