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Field Level Authorization in Complaint

Hello Experts,

We have a requirement of field level authorization in Complaint. When user create Complaint, all fields should be editable, however, during change only certain fields will be editable. For example, Status field. I tried authorization object CRM_FLDCHK but fields are non-editable even at creation of complaint. My requirement is that all fields are editable during creation, but only few fields are editable during change. We are using CIC.

Best Regards

Former Member
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