damages&causes not displaying in iw21

[Former Member]

Dear Experts,

When i create the notification in iw21 the damage codes and causes are not displaying,please help on this.

I have done all the configurations assign noti type to catalogs,

maintained catalog profile all the standards has been taken,

and one more thing that when i opened the qs42,i have entered the catalog and code group what ever i have uploaded appear.So please kindly help me on this.

Thank u

DNR

[jogeswararao_kavala]

'Not appearing'  is a very vague word Narasimharao. You need to tell clearly (if needed with screen-shots), that

• What Catalog Profile you have created?
• Have you put the Damages and Causes Code Groups in the OQN6 (Catalog Profile)?
• Where you are putting this Catalog profile?
• What is the Catalog Profile of the Notification type?
• What is the Catalog Profile of the technical object?
• What is appearing when you click on F4 help in Catalogs&Codes Item tab (in Object part or in Damage)?
• Have you tried the Notification menu to select Catalog Profile: Extras > Settings > Catalog Profile > Selection...?

[Former Member]

HI

Jogeswara,please find the attachment screen shot for

and also find out the catalogprofile screen shot

please give me the advise.

Thank u

[jogeswararao_kavala]

Hello Narasimharao,

OK, this part I understood. Now please tell what is happening when you click on the Code Group F4 help in the Object part & Damage tab in the Notification?

[Former Member]

Damages&causes were not appearing in f4,please give me the advise.

Thank u

[jogeswararao_kavala]

I am repeating my question. Please tell what happens when you click here.

Please DO NOT SAY 'Not Appearing'. Tell what happens, when you click here.

[Former Member]

Hi sir,

My issue was cleared,tank u for shared the information.

Thank u

[jogeswararao_kavala]

Hello Narasimharao,

Thank you for the feedback. Please close the thread.

Regards

KJogeswaraRao

[jogeswararao_kavala]

Hello Narasimharao,

• You will be able to see when the Catalog Profile field in the Equipment (or Functional Location) on which the Notification is being made, is filled. Have you checked this?
• One more thing is you should have given the Catalog profile name at the time of Notification type Configuration also.
• The Equipment Catalog Profile overrides the Notification Profile.

See this post to have related information and screen-shots:

Regards

KJogeswaraRao

[Former Member]

I have checked but its not appear in notification.

Thank u

[former_member215526]

Hello Narasimharao,

Besides the good details provide by Jogeswara please check if you have access or missing an object authorization.

Regards

Xavier

[former_member910632]

same issue was faced by a client of mine.

this was the case as you mentioned.

thanks.