Products not found while "shop" ---- CCM 2.0 and SRM 4.0

[Former Member]

Hi SRM gurus,

We have configured our CCM -

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supplier, master and procurement catalogs and we have products available and we have created two views also for the same.

The views are assigned to the role -

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personalization----/ccm/view/assignments.

The procurement catalog is published after the creation of the views sucessfully.

With shop we could get the screen with display dropdown -

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Categories Hierarchically & Display categories as index.

But we could not find any of the products if we select "Go" after the "Find"

Our external webservices in the SRM config is as per the config guide.

We have CAT attribute added with the procurement catalog id.

Somewhere we are missing config, that we could not see the products while shopping.

Any thoughts on this.

Reg.,

Sridhar.

[jason_boggans · Accepted solution]

Hi Sridhar,

Your issue is related to the view assignment, the easy test is to deassign the view from the role and retest, in this case the user should see all catalog content, if this is result when tested then your view is incorrectly created, perhaps for example you have a rule set as exclusive where it should be inclusive etc....

Regards,

Jason

[Former Member · Accepted solution]

Jason,

Thanks a lot.

We got the issue and solved it. I have given full points for you.

Thx & Reg.,

Sridhar.

[Former Member · Accepted solution]

Hi Jason,

We configured CCM 2.0 for SRM Classic Scenario. The items are getting added to Shopping cart and approved.

The status shows 'Error in Process'.

Do i need to maintain any settings for CCM 2.0 in backend for Classic scenario.

Regards,

Ravi Varma

[jason_boggans · Accepted solution]

Hi Ravi,

No, this issue is no longer one related to the CCM, in order to determine what the problem is in the shopping cart it would be nessecary to debug the shopping cart transfer to ECC to determine the real cause of the error

My suggestion for this is to access the shopping cart in error in tx BBP_PD and while in the cart details enter the command TRANSFER into the command field, this will call a breakpiont at the DOC_TRANSFER and allow you to debug, be sure though to skip over the coding which cheks for the cart status as otherwise it will exit, i.e. the cart check will see this has been already given a status (probably I1111) and as a result will not re try

Alternatively you could use FM BBP_REQREQ_RESUBMIT and debug the transfer from here, this way you don't need to worry about the status as it should clear the SC status during runtime.

Good luck!!

Jason

[Former Member · Accepted solution]

Hi Jason,

Thanks for your suggestion.

The problem got solved. UOM is missing in backend.

Regards,

Ravi Varma

[Former Member · Accepted solution]

Hi Jason,

We are facing the same issue. I removed the view assignment in role and now all the categories are displaying except the newly created categories. Please let me know if I am missing anything.

Regards,

Karthick

[Former Member]

Hi

<u>Please refer to the following SAP OSS notes which deal with the same issues, you are facing.</u>

Note 550071 FAQ: EBP - Shopping Cart 
Note 709529 Search help for product / 'No values found' 
Note 1031392 Product hierarchy search help does not restrict categories 
Note 931351 - Shopping cart: Prod category from catalog -> authorization
Note 951324 - After Note 919489: Values from search help are not copied
Note 790676 Product ID does not exist or is not unique 
690810 Product description with special characters 
860068 Error in product categories with same ID 
811601 Product ID not unique 
771852 Product check when transferring an item from the catalog 
819646 Displaying the product again in the integrated catalog 
797274 Activation of the check for product categories 
808309 Missing restriction on product categories 
707781 Product search does not find all documents 
636866 Search help for products does not show all products
871627 Incorrect formatting of product ID in Shop transaction 
513414 BBPPU99: Products without purchasing view in search help  
441444 No message is displayed for the search help action 
483896 Product search - same product ID from several backends 
519109 Product Search using Notes

Other related links ->

http://help.sap.com/saphelp_srm50/helpdata/en/43/2022b83fbc2be8e10000000a11466f/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/02/faeb38d391aa6ce10000000a11402f/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/0e/b0903c8d500b14e10000000a114084/frameset.htm

http://help.sap.com/saphelp_srm50/helpdata/en/69/2392F1F8404BAB8E16AA2945F475DC/content.htm

Hope this will help.

Incase it does not help, please raise an OSS message with SAP.

Regards

- Atul

[Former Member]

Hi Sridhar,

Can you see products down the Hierarchy ?

Regards,

mahesh

[Former Member]

Hi Mahesh,

No we couldnot.

We could see only the catalog ID and even the subcategories also we couldnot see.

Any suggestions.

Reg.,

Sridhar.

[Former Member]

Hi Sridhar,

Just check in the catalog characteristics whether you have selected the view options such ...list view ....detailed view etc .

This selection you will find if you click on the characteristics in CAT.

with regards,

mahesh

[Former Member]

Hi,

You are telling about the list display and detailed display in the visibility of Characteristic right.

This is done already and the problem exists with this.

Any other suggestion pl.

Reg.,

Sridhar