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Lead deletion

Former Member
0 Kudos

Hi All,

Is it possible that

Can lead be deleted in SAP cloud for customer ?

if yes how ?

Thanks

Regards
Hemant Joshi

Accepted Solutions (1)

Accepted Solutions (1)

preethi_bukke
Contributor
0 Kudos

Hello Hemant,

From the Leads OWL, select one or multiple Leads and from the right top corner, you see a gear-wheel icon. Choose the icon and there will be an option to delete the leads.

Regards

Preethi

preethi_bukke
Contributor
0 Kudos
Former Member
0 Kudos

Hi Preethi,

Thanks for quick and correct answer.

but it seems that in my SAP C4C solution this option is disabled i.e. not activated under solution scopes or open activity list.

Is there any way to make this option available for some key users if yes how ?

Thanks
Hemant Joshi

preethi_bukke
Contributor
0 Kudos

Hi Hemant,

You need select one or more leads from the OWL and then choose the Actions 'gear-wheel' icon. Then the option is activated.

Hope this helps.

Regards

Preethi

Former Member
0 Kudos

Hi Preethi,

Thanks for your solution. finally it is done.

Regards

Hemant Joshi

Nike
Explorer
0 Kudos

Hi Hemant.

Do you also have an ERP integration active? Do you also face the problem that after clicking the button, business replication messages are getting triggered to ERP? Do you see any messages within the message monitor?

We had to open an incident for this case...

Thank you, BR

Nike

Answers (1)

Answers (1)

Former Member
0 Kudos

Hemanth - Glad you got the solution for this. However, I am curoius if you got any solution around lead/opty delete as an admin only.

Let me rephrased my question - Is there any way that the delete options are disabled for the users and only available for Admin in case of both Leads and Opportunities?

former_member210407
Active Participant
0 Kudos

Hello,

You can restrict lead deletion at Business Role level under "Fields and Actions" / "Business Actions Restrictions".

Please note that converted leads can not be deleted.

Best regards,

Benjamin

Former Member
0 Kudos

Very helpful....Many thanks Benjamin!