Possibilities for activating substitution in customized workflow in SAP
We have customized PO release workflow and agent determination is done through standard FM ME_REL_GET_RESPONSIBLE..
Currently we are running the standard report RMPS_SET_SUBSTITUTE to activate substitution for a particular person who is going on for leave during a particular period.An entry is getting created in table HRUS_D2 and showing the substitution is active as well for the period given.
The issue is the substituted person is not receiving the work item even after the substitution is active.I have referred below link for knowing about the configuration required in workflow to enable this substitution.
I have also tried classifying the approval task as general forwarding allowed based on the above link. Upon classifying the task as general forwarding allowed I am not able to see the work item in anyone inbox.It is also also showing the message "This work item does not have any current agents".
Please suggest me how to enable the substitution and correct me if I am wrong in doing any configuration.
Thanks and Regards,