Sales orders goes missing from APO during certain hours
We have ECC+APO (DP+SNP+GATP) activated in our place.
The Biz users use BOP in APO manually also during the day to modify ATP'ed qty to different sales orders.
The BOP job also runs in background once every day.
Since last 3 months now, during the morning hours, between 7:00 am to afternoon 2:00 am they are facing the following error for random products:
After that we initiate a CCR & we observe the following error which we reconcile & the order gets back in APO.
Pls note the Error Code = 236
Now the Biz had escalated that this manual reconciliation everyday multiple times is not acceptable.
As the month ends & quarter ends comes close, the volume of manual BOP increases due to heightened Sales Targets & this downtime starts hurting the Biz users.
In order to get a root cause of "Why is this order missing in APO at the first place" we are trying to also communicate with SAP, but it's been 2-3 months & they too are struggling to spot the culprit.
Among many things we also did (1) /sapapo/om22 to put a trace for 90 min duration during morning hours, but nothing could be found in the log yet to trace what causes these missing orders in APO
We also are trying (2) STAD in APO to analyse if any program or user deletes these, but didn't find much due to huge volume of logs.
When we scehdule /SAPAPO/SDRQ21 in the test mode multiple times between 7am to 16pm, we find that these missing orders keep on increasing with every test run during 8:30am & 10:30 am.
Pls note these #60 orders missing in APO with the same error code 236.
If somebody could share any similar experiences they had of Error Code 236, we would be very glad & grateful.
Thanks & Kind Regards