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Fields in data integration are empty- GET TEMPLATE are empty

Hi, i am facing a problem. When a try to "get a template" to integrate data in SOP on Hana by excel, all fields are empty when i choose a "planning area" for "keyfigures" or "planning object" for "Mater data", the same error has occured in google chrome  or internet explorer 11.

Attached the print screan

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