How to reply to an email in the activity view at customer level

[Former Member]

Hi,

In my customer (or prospect) in the activities view, i can open emails that i have pulled over from my mail application into C4C.

In my email activity in C4C i can create new transactions in the related items tab, but i can not create an email as an reply to my email.

Can this be activated or is it just not available in todays release.

MJ

[pushkar_ranjan · Accepted solution]

The primary e-mail interaction mode in SAP Cloud for Customer is to work via the email client and leverage the appropriate plug-in to synch the email with C4C.

Thank you.