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Third-party Tool Integration With Solution manager Service desk 7.1 SP10

Hello All,

Third-partyTool Integration With Solman Service desk

We have an solman Service desk configured and end users can Raise an Ticket from help -> Create Support Message and This Ticket will Register in Solman Box

If First Level of Support unable to slove this issue ticket sent to external Support

1.Connectivity From SOlman To external Support is Completed

Activating ICT_SERVICE_DESK_API in 7.1 As per the below link

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/03/09/activating-ictservicedeskapi-in-71

2.How Do we do Field level Mapping from solman to External Service desk ?

3.We are looking for Two way integration , Can this possible ?

How External Service desk will update to Solman ?

Thanks,

Rahul Yedapally

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