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Due Date for Incoming Emails

Hi folks,

I have a requirement to influence the due date of Inbound emails in Agent Inbox.

Presently it takes it as the current date.

Does any of you provide some insight?




Hi folks,

I achieved this using the config as per below path :

Interaction Center WebClient>Agent Inbox>Settings for Asynchronous Inbound Processing>Define Receiving E-Mail/Fax Settings.

Here you need to provide :

1. The recieving email address

2. The comm method ( choose INT for email and not 05 )

3. Work Flow priority ( I chose medium )

4. Time period ( in hours )

5. Int meas unit (H)



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