on 10-15-2015 2:08 PM
Hi folks,
I have a requirement to influence the due date of Inbound emails in Agent Inbox.
Presently it takes it as the current date.
Does any of you provide some insight?
Thanks,
Devashish
Hi folks,
I achieved this using the config as per below path :
Interaction Center WebClient>Agent Inbox>Settings for Asynchronous Inbound Processing>Define Receiving E-Mail/Fax Settings.
Here you need to provide :
1. The recieving email address
2. The comm method ( choose INT for email and not 05 )
3. Work Flow priority ( I chose medium )
4. Time period ( in hours )
5. Int meas unit (H)
Regards,
Devashish
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Hi Devashish,
This is one option on how to define escalation times, other ones are explained in SAP Library which I have provided to you
Best Regards,
Sigrid
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Hello Devashish,
to set up due date, you should set up escalation for E-Mails, see SAP Library
for further information.
Best Regards,
Sigrid
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Hi Sigrid,Sigrid Wieshofer
There are lot of stuff given in that link.
Would be helpful if you could just brief up what certain steps do I need to bring in place to influence the Due Date for Emails.
Thanks,
Dev
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