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Due Date for Incoming Emails

Hi folks,

I have a requirement to influence the due date of Inbound emails in Agent Inbox.

Presently it takes it as the current date.

Does any of you provide some insight?

Thanks,

Devashish

replied

Hi folks,

I achieved this using the config as per below path :

Interaction Center WebClient>Agent Inbox>Settings for Asynchronous Inbound Processing>Define Receiving E-Mail/Fax Settings.

Here you need to provide :

1. The recieving email address

2. The comm method ( choose INT for email and not 05 )

3. Work Flow priority ( I chose medium )

4. Time period ( in hours )

5. Int meas unit (H)

Regards,

Devashish

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