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Re: Document Viewer not opening in SAP WEBGUI


we have a similar Problem.

Since we upgraded to SAPKB70217 some browsers (mainly IE) are not able to load the documents in the document viewer,

Firefox, Chrome, etc load the documents just fine.

With HttpWatch I can see that for IE Clients a parameter [?sap-ie] is added to the document URL.

I think the server can't interpret the added parameter and therefor can't locate the requested document.

Here and example of of Document URL ending in IE: /.ALF?sap-ie=edge

Here and example of of Document URL ending in Firefox: /.ALF

Can I stop the server from adding the ?sap-ie=edge to the document path?

Is Transaction OAG1 client independent?

Kind regards,


Message was edited by: Branch to a NEW thread as previous update was over 1 year ago. Oisin ONidh ITS SCN Moderator

Former Member

Hi Fabian,

A kernel upgrade seems to be the solution. Please read SAP note 2197569: ITS HTML Viewer: documents with sapr3 url not shown. The correction is available as of kernel 7.21 patch level 523. I would recommend the adoption of the stack kernel (SAPEXE/SAPEXEDB) patch level 600 + disp+work patch level 610 (or higher).

Kind regards,


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