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Shoretel and C4C integration

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Hello,

We have below requirements and need to integrate Shoretel contract center and Chat with C4C. Could you please help me on below questions.?

1. Shoretel Contact center application and C4C integration. Is it supported.? If yes, do we need to perform the same steps as mentioned in the CTI document.

2. Shoretel Chat integration with C4C. Is it supported. If yes, Is it the same way as we integrate Snap-engage Chat with C4C.?

Thanks in Advance.

Vk

Accepted Solutions (1)

Accepted Solutions (1)

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Hi VK

Shortel is not a partner we have standard integration with, however, our standard CTI integration will work.    You can get more details from this blog:  - it takes you to a link with more information.   It describes how to get access if you don't have it. 

on SCN you can reference:

- anything to add?

-ginger

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Thanks Ginger for the reply.

I know that C4C support AVAYA, BCM and CISCO only for third party Contact center integration. My question was that can we integrate C4C with Shoretel contact center application out of the box or by doing some tweaking.?

Thanks in advance.

VK

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Hi VK

We don't have anything specific - but it will work - here it is discussed by CTI expert: 

-ginger

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Thanks a lot Ginger.

I think that should help.

VK

Answers (0)