Auto Closure of Incident.

[Former Member]

HI all,

We have a requirement of Auto closure of incident in 72 hours when status is in customer Action.  can we restrict auto closure based on status.

Please suggest...

Regards,

Ashish Rajput 

[former_member118647 · Accepted solution]

Hi Ashish,

Check this link

https://scn.sap.com/people/vikram.jain/blog/2011/12/20/solman--set-up-automatic-confirmation-changin...

[Former Member · Accepted solution]

Hi Suhel,

Thanks for the link. I want to schedule this auto closure report on daily basis.

with the setting that Auto closure of incident in 72 hours when status is in customer Action.

Regards,

Ashish

[former_member118647 · Accepted solution]

Hi Ashish,

Define variant for report and then execute this report via background job on daily basis.

Regards,

suhel

[Miguel_Ariño · Accepted solution]

Hello,

Please notice that the blog entry is a bit old, and you will need to adapt the configurations mentioned to Solution Manager 7.1.

Solution Manager does not work with job RNOTIFUPDATE01  or RNOTIFUPDATE07. It is now AI_CRM_IM_UPDATE_FROM_SAP.

AI_SDK_SP_AUTO_CLOSE_2 does not exist in my internal test system, but AI_SDK_SP_AUTO_CLOSE exists.

The report allows you to choose duration and status for auto-closure, it is easy to use.

Best regards,

Miguel Ariño

[prakhar_saxena · Accepted solution]

Hello Ashish,

Like everybody mentioned

first create a variant for report AI_SDK_SP_AUTO_CLOSE

create a job in sm36 periodically with this variant for the report above

In case you are still not clear goto Se38 first execute this report in TEST MODE and see what it does or how it work

once you are sure then proceed further

this should solve your issue.

Thanks

Prakhar