on 10-09-2015 4:28 PM
Hi Modise,
Can you post a print from DATES frame? Seems that the IRT time is not configured, looks like the IRT time starts to count from 00:00:00 10/09/2015, and 200% correspond to 08:30 IRT( 00:00 to 08:30 100%) time, plus 8:30-17:58 (200%).
Fabiano
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I think that documentation can help you.
SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
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