C4C provides standard ticket sources as Manual Data Entry, Chat, Messagging, Telephony, Social Media and Internet.
I have 2 questions:
- What "Internet" source refers to ? How i use this source?
- Is it possible to create new Sources?
Thank you in advance
Please go through the following link:
to understand the concept of extension apps like customer support portal.
The included ppt by Sven Feurer might give you insight on how external apps can be developed on the HANA cloud platform and integrated directly with SAP Cloud for Customer.