Ticket Sources

[Former Member]

Dear experts,

C4C provides standard ticket sources as Manual Data Entry, Chat, Messagging, Telephony, Social Media and Internet.

I have 2 questions:

1. What "Internet" source refers to ? How i use this source?
2. Is it possible to create new Sources?

Thank you in advance

[Former Member · Accepted solution]

Hello Gabriele,

Please go through the following link:

https://www.sapappsdevelopmentpartnercenter.com/en/get-started/cloud-applications/cloud-for-customer...

to understand the concept of extension apps like customer support portal.

The included ppt by Sven Feurer might give you insight on how external apps can be developed on the HANA cloud platform and integrated directly with SAP Cloud for Customer.

Thanks,

Suraj

[Former Member]

Hi Gabriele,

the source "Internet" is e.g. for the customer service portal.

We use it as a support portal, where end-customers can e.g. report tickets and see the process status of older tickets.

br Michael

[Former Member]

Thanks for your answer Michael.

So, if i have a website where the customer can post a complaint, how can i build the integration?

Thank you again