Credit memo

[Former Member]

Hai,

1. For wrongly billed invoices how we proceed? Shall we raise credit memo with reference to the billing document or whether we will do invoice correction for that?

2. I have to keep the advertisng hoardings in the shop outlets? For that we have to pay some money to that shop owner? How we configure?

Regards,

Kedar. s

[Former Member · Accepted solution]

Hi,

If an invoice is overpriced and customer is overcharged in that case u create creditmemo request with reference to wrong invoice, and create credit memo with reference to credit memo request, if the customer is less charged than actually has to pay then u create debit memo request with reference to wrong invoice, finally u prepare debitmemo with reference to debit memo request, one u save the debit memo , in accounting document customer account will be debited with the value.

In cases where u have to pay upfront amount to ur customer, create agreement and post the values in the form of accruals using manual accruals document, once u pay the amount accruals will be reversed.

with regards,

kirankumar vemula

[Former Member]

Hi Kedar,

This is with regard to your second question.It can be done via rebates and to be more specific we can do the same with the help of the rebate agreement type "sales volume independent".Probably you need to create the hoarding as a product in the system.please let me know whether its working or not.

[Former Member]

Hi ! Kedar,

1. For wrongly billed invoices how we proceed? Shall we raise credit memo with reference to the billing document or whether we will do invoice correction for that?

A. It would be helpful for you if you use invoice correction request. The invoice correction request is one kind of credit memo request (correctly speaking invoice correction request is combination of debit & credit memo request).

So, after you create invoice correction request , you will still have to create credit memo with reference to the invoice correction request.

2. I have to keep the advertisng hoardings in the shop outlets? For that we have to pay some money to that shop owner? How we configure?

A. This scenario is of an expense that is going to get incured, you will need to take a help of a FI personel for configuring this.It is not a SD job.

Regards,

PATHIK

[Former Member]

HI Kedar,

Complaints can be handled in many ways. All depends about how business works.

You can settle the wrong invoice using Debit memo / credit memo ( this is the normal practice throughout )

You can also decide to carry out invoice correction request. But this is not the normal practice.

Then coming to rebates to be paid for Point of sale display, you can use the rebate with the option of " no limit for manual payments ". In this case, your customer need not buy some thing to be eligible for rebate.

Hope this helps,

Thanks & Regards,

CLN

[reazuddin_md]

HI,

1)- yes,

we need to create invoice correction-RK with ref to invoice,