on 10-07-2015 9:09 PM
Hello experts, I have a request from the client, it is posible to automatically forward the Incidents to a second level support team based on the Categories and the time the Incident has been created (non business hours), right now we have the support team determined by categories only (BRF).
Best regards,
Paul
Hi Paul,
I'm guessing that you can create Rules Policies with specific fileds and you can create a BADI for it.
I know that is besides BRF Plus, but in section 7.2.2 Support team determination via Responsabilites.
I hope it helpfull!
Kind Regards,
César Felce
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