SAP Fiori Framework Issue in the mobile devices.?

[vdurgarao09]

Dear experts,

Recently my basis team has update (7.4 SP 11) support pack 11 patchs.

As result Fiori Framework FLPResources is throwing an error in mobile devices. find exception in below,

java.lang.NullPointerException: while trying to invoke the method com.sap.portal.ds.objects.IDeviceGroup.getAtomicID() of a null object loaded from local variable 'deviceGroup'

at com.sap.portal.navigation.flp.resources.FLPResources.getDevicGroupAtomicId(FLPResources.java:348)

at com.sap.portal.navigation.flp.resources.FLPResources.doContent(FLPResources.java:251)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:213)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:129)

at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher$5.service(RequestDispatcherFactory.java:308)

at com.sap.engine.services.servlets_jsp.server.deploy.impl.module.IRequestDispatcherImpl.dispatch(IRequestDispatcherImpl.java:292)

at com.sap.portal.prt.core.RequestDispatcherFactory$PortalComponentRequestDispatcher.service(RequestDispatcherFactory.java:298)

at com.sap.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:229)

at com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:107)

at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:119)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)

at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)

at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)

Note:- older patch was working fine

Thanks & best regards,

Durga Rao.

[michal_zilcha-lang]

Hi,

Please list the EP* SCA files versions and their patches numbers.

It is not clear what SCAs were patched.

The version number can be found in the System Information -> Components Info.

In the table you can filter using "EP" string.

The version contains the version, SP and patch numbers of each SCA.

Thanks & regards,

Michal

[vdurgarao09]

Hi Michal,

Please find the list of SP and patch numbers of each SCA ,Recently updated.

EP-ADMIN	sap.com	SAP AG	1000.7.40.11.4.20150923015714
EP-BASIS	sap.com	SAP AG	1000.7.40.11.11.20150916063635
EP-BASIS-API	sap.com	SAP AG	1000.7.40.11.2.20150717060446
EP-RUNTIME	sap.com	SAP AG	1000.7.40.11.13.20150923020046

Thanks & regards,

Durga Rao.

[michal_zilcha-lang]

Hi again,

Because the previous patch was working, it seems like a new issue.

Please open an incident on component EP-PIN-NAV-FFP.

When opening the incident, attach the whole component Info file, and also describe what mobile devices get this error.

Thanks & regards,

Michal Zilcha-Lang

[vdurgarao09]

Hi Michal Zilcha-Lang,

Thanks for the reply,

We were using mobile android version higher than in configuration.That's why we were unable to see the applications in Android mobile.

Device Group Manager->Smartphone->User Agent Definition->version Android (4\.|2\.|1\.) was missing ,that's why we are getting this error.

After we added the version like this Android (5\.|4\.|2\.|1\.).Now we are able to see the applications.Sorry for misunderstanding for patch update.no problem in patches.

Thanks & regards,

Durga Rao.