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CATS function not working properly

Hi All,

I am a functional consultant and have been facing an issue for the past few month with Egypt CATS.

In our system, whenever the manager is approving his task from portal, the backend (SAP end) is not getting updated. All the items still show as unapproved, although the task from manager's portal vanishes.

But again if he receives other requests, old tasks again returns in his portal task list, and this time on approving they, they do get updated in backend.

This is a weird behavior shown by the system. It may be due to workflow issue, but we have not been able to trace the actual reason.

And this happens in our production system only, totally unable to replicate this issue in our quality system.

So here i am asking for everyone's expert opinion.

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