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User event dispatcher is configured but still not receiving alert mails

Former Member
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Hi Folks,

We have configured the user event dispatcher on livecache system with MAX DB database though dispatcher is activated but we are not receiving alerts on mail. In run directory M:\sapdb\SID\data\wrk\SID dbm.cfg is created with the following parameters

DBADTL              =1

AUTOSAVE            =1

RunEventDispatcher  =yes

SDBED_SMTPSENDERAD  =SID-Sandbox-LiveCache@company.com

SDBED_SMTPSERVERS   =smtphost.company.com:25

RunUserDispatcher   =yes

Also dbm_whitelist.cfg is created using user SIDADM but there is no entry in file it is empty. We have configured the following alerts

0000000001.((Name == "Offline") && (Priority == 3))=sdbmail "<subject>Test</subject> <body>The database name is $DBNAME$</body> <recipient>ashans@company.com</recipient>";

0000000002.((Name == "Online") && (Priority == 3))=sdbmail "<subject>Test</subject> <body>The database name is $DBNAME$</body> <recipient>ashans@company.com</recipient>";

FILEVERSION=7.9.08.29

entries are there in dbm_ed_user.cfg file.

Whenever i bring down/up the MAXDB database i supposed to get an alerts but I am not receiving any alert on recipient address and in logs i did not find any error. Can you please let me know if i missed any point.

Thanks

Ashish

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Answers (1)

Answers (1)

Former Member
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Hi Team,

Please help if anyone has any idea on this issue.

Thanks

JamesZ
Advisor
Advisor
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Hi Ashish,

Please check link:

Using Database Events - SAP Documentation

For the mail configuration.

If it does not help and you are an SAP customer, you can raise an SAP incident under component BC-DB-SDB for urgency.

Best regards,
James