not able to change the stautes to tobe tested in normal Change requests

[former_member214119]

Hi Team,

I am trying put the To be tested from indevelopment in normal change request but only status is showing recheck the transaction and withdraw corrections.

I tried recheck the transaction but its not working and its not moving back the status.

Please let us know is there any alternative way ?

Thanks,

//Bikshamaiah.G

[omkar_kuldharan]

Hi Bikshamaiah,

A new customized report can be created with code as below to remove errors from any type of change document and request for change.

REPORT XXXX

DATA: lv_crm_cd_guid TYPE crmt_object_guid, "CRM document GUID

      ls_crm_jest    TYPE crm_jest,         "CRM dcoument status

      ls_crm_jcds    TYPE crm_jcds,         "CRM document status history

      lv_answer      TYPE char1.

PARAMETERS:

      p_cd_no        TYPE crmt_object_id OBLIGATORY. "CRM document ID

START-OF-SELECTION.

  CLEAR: lv_crm_cd_guid, ls_crm_jest, ls_crm_jcds.

  "Check CRM document

  SELECT SINGLE guid FROM crmd_orderadm_h INTO lv_crm_cd_guid

    WHERE object_id = p_cd_no.

  IF sy-subrc <> 0.

    WRITE: 'CRM document', p_cd_no, 'cannot be found.'.

    EXIT.

  ENDIF.

  "Check system status

  SELECT SINGLE * FROM CRM_JEST INTO ls_crm_jest

    WHERE objnr = lv_crm_cd_guid

      AND stat  = 'I1030'.

  IF sy-subrc <> 0 OR ls_crm_jest-inact IS NOT INITIAL.

    WRITE: 'CRM document', p_cd_no, 'does not have error in system status.'.

    EXIT.

  ENDIF.

  CALL FUNCTION 'POPUP_TO_CONFIRM'

    EXPORTING

      text_question         = 'Are you sure you would like to remove the system status error for this CRM document?'

      icon_button_1         = '@0V@' "OK

      icon_button_2         = '@0W@' "Cancel

      display_cancel_button = ' '

    IMPORTING

      answer                = lv_answer

    EXCEPTIONS

      text_not_found        = 1

      OTHERS                = 2.

  IF sy-subrc <> 0 OR lv_answer <> '1'.

    WRITE: 'This action has been cancelled.'.

    EXIT.

  ENDIF.

  ls_crm_jest-inact = 'X'.

  ADD 1 TO ls_crm_jest-chgnr.

  UPDATE crm_jest FROM ls_crm_jest.

  IF sy-subrc <> 0.

    WRITE: 'The update is failed due to database error.'.

    EXIT.

  ELSE.

    "Update status history table, so that it looks like to be done by the system

    MOVE-CORRESPONDING ls_crm_jest TO ls_crm_jcds.

    ls_crm_jcds-usnam   = sy-uname.

    ls_crm_jcds-udate   = sy-datum.

    ls_crm_jcds-utime   = sy-uzeit.

    ls_crm_jcds-cdtcode = sy-tcode.

    ls_crm_jcds-chind   = 'U'.

    INSERT crm_jcds FROM ls_crm_jcds.

  ENDIF.

  "Write final message

  WRITE: 'System error for CRM document', p_cd_no, 'has been removed.'.

Hope it will help to remove errors and proceed with next actions.

Thanks and Regards,

Omkar Kuldharan

[former_member214119]

Thanks Omkar

[former_member349105]

Hello Bikshamaiah ,

Go to SA38-> execute report Z_CRM_REMOVE_SYSTEM_ERROR->you will get screen -> put your Normal change number and execute.

Then login into Normal Change. you will get the option now

[former_member214119]

Please let me know if you have sap standard report instead of Z* report ?

Thanks,

Bikshamaiah

[Miguel_Ariño]

Hello,

If you implement SAP Note 2175575, the logs for the ChaRM transaction will have more detail.

Have you also checked the task list logs?

Best regards,

Miguel Ariño