Customer return

[former_member223028]

Dear All,

I have a requirement like below pls help to map in the system

A batch is received in the stock through return delivery and the same batch should not go the same customer again

How to map this process in the system

Thanks

Abu

[prashant_sharma21 · Accepted solution]

Hello Fathima,

Usually when we do return delivery, once the PGR is done stock goes to quality check and after quality check stock once again come to unrestricted and once again stock is being Batched (with new batch). so in such case system allocate new batch stock to the new order.

Could you please explain your little bit your business process ??

Thanks,

Prashant Sharma

[former_member223028 · Accepted solution]

Hi Prashant,

You are right we too do the Quality inspection. inspection type 05

during PGR batch will be moved to stock after quality inspection and the batch name will be same

So next time when this batch is picked for the delivery need to have a validation with batch number and customer name.

So the same batch should not be deliver again to the same customer

Hope this clear

Thanks

Abu

[prashant_sharma21 · Accepted solution]

Hello Fathima,

I am not sure but I believe in such case you have to go for some enhancement/requirement for strategy type than it is possible to achieve it.

Thanks,

Prashant Sharma

[Former Member · Accepted solution]

hi

check out SAP Notes 171646 and 187441.  Are these helpful?  There may be other related SAP Notes as well.

thanks

[ajith_kumar10]

HI

I hope this requirement can be met through user exit.

we need to check the returns orders of that customer validating with the batch while saving the sales order.

if you find that batch system should give error message.

This can be validated only if you give batch in sales order.

regards

Gopi

[Former Member]

hi

R you doing return delivery with reference to billing if so in billing already there will be batch number

same batch will be copied check the batch number in billing

thanks