sm58 ccms monitoring
I would like to configure ccms monitoring for sm58 entries. scenario is when entries in sm58 fail due to communication error (rfc failure) , entries go to cpic status and we have an mte to send alert. i have configured this alert. we have also setup a standard job to process automatically sm58 entries if it is failed status, so when cpic error(temporary rfc error due to load in target system) occurs the standard report/job reprocess these failed entries and we also get alert that some entries are in cpic status. we would like to have alert for entries that are waiting for more than 20 minutes in sm58. the entries that are still in cpic errors due to real break down in rfc. do we have mte like that?