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Assign Service profile and Response profile to Sold-to Party

Hi expert,

I have read in some article about SLA determination which say that Service profile and Response profile could be assign to sold-to party so availability time and priority duration automatically adjusted on incident management

Until now i only find how to link those profile to Service Product or Service Contract not to sold-to party

Could Anybody help me ?

Best Regard

Rony

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replied

Hi Rony,

Did you try method 3.3.5 of the following link

SLA Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki

Regards

Aditya khorana

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