09-30-2015 6:23 PM
Our utility provides a particular service to customers that opt to receive it during the move in time, to make sure this service will be provided we activate a flag at the installation level. Once this customers moves out this flag should be deactived, but it is not happening because the next customer that moves in to the same premise/installation is also receiving the same service as the prior customer. I've check for closing meter reading and final billings and they are there. Please let me know what else can I do to deactivate this flag.
thanks,
Valentina Solorzano
09-30-2015 6:56 PM
Hi Valentina
Is this flag an installation fact? If so there's an indicator on the related operand for "contract related". If this is checked, then the installation fact is terminated when the contract is ended.
Regards
Astrid
09-30-2015 7:26 PM
No, its not. We do not use the fact fields, we manually enter the installation type depending on the service. In this case we have customers in life support and the installation type is 0006, even though there is a move out the next customer that moves in retains thte installation type 0006. We have the followin installation types:
0001-Apartment building
0002-Single-family home
0003-school
0004-Office Building
0005-Heating plant
0006-Life Support
The installation type should clear/stop at the move out.
Valentina Solorzano
09-30-2015 9:31 PM
Hi Valentina,
Installation Type in the Installation is not used for any standard SAP Business process as such but it used for reporting purposes.
Here in your case it seems that there is a custom workflow/enhancement which works at move-in/move-out which updates the installation with the field.
Now as you say in your case this is not happening at move-out , so probably you should check the workflow/enhancement.
Hope this helps.
Cheers,
Rakesh..
sapisurdg.wordpress.com
09-30-2015 9:39 PM
Once the installation type is set in our system it doesn't change unless the value is incorrect. Our installation types relate to the kind of service being supplied, metered electric, metered water etc.
The categorization you have is primarily defined as premise type in our system and we track the life support classification at the contract account level, and then it does move automatically with the customer when contracts are terminated.
I think you would need some customization to get the functionality you are looking for.
10-01-2015 9:50 AM
Hi Valentina,
I would recommend you to use the BOR object, MOVEOUTDOC, to update the Installation type using the standard FM,ISU_S_INSTLN_CHANGE at the time of move-out.
This will ensure that the same installation type value is not being available for the next customer who moves-in to the particular premise.
Also, please consider the reverse move-out scenario as well, where a customer having a life-support flag is move-out in error and have to be reversed back.In this scenario, the flag again has to be put back in place.
Hope it helps...
Thanks,
Amlan