Crystal Reports Runtime No Longer Functions

[Former Member]

We are running Crystal Reports runtime engine for .NET 64 bit.  We currently have version 13.0.15.1840 installed on our production server.  And the server is Windows Server 2008 R2. 

At the end of the business day on Monday, September 28th, Crystal Reports runtime stopped rendering our PDF reports in production.  We are running an ERP application (IFS) and most of our reporting is done in Crystal.  We use Crystal Reports 2011 for report development and a vendor (IFS) supplied WEB service for report generation.  There are no errors in any IIS log files or other application/infrastructure log files.  No changes were made to the server, Crystal or other infrastructure components.

We were running version 13.0.13.1597 when the issue occurred but have since upgraded to 13.0.15.1840.  We are running 13.013.1597 on our development server without issue.  We worked with the vendor yesterday and installed version 13.0.1.220 which worked - PDFs were rendered and reports printed.  However, version 13.0.1.220 causes other issue for our application and it cannot be used in our environment.

Has anyone experienced a similar problem?  And how did you resolve it?

Steve

[former_member11696 · Accepted solution]

Hi Steve,

What is the actual error you are getting and when?

Don

[Former Member · Accepted solution]

Don,

Thank you for the quick reply.  We are only receiving errors from the application.  And the error is different depending upon what we print or print preview.  Below is an example.

We cannot find any errors in log files on the server so we do not have much to go on with this issue.

We are going to uninstall/reinstall the Crystal WEB service provided by the ERP software vendor today to see if this resolves the issue.

Ifs.Fnd.FndSystemException: Explorer: An Unhandled Exception has occurred ---> Ifs.Fnd.FndSystemException: Unexpected error while calling server method PrintReport/ReportFormatRequest ---> Ifs.Fnd.FndServerFaultException: Error in retrieving the saved PDF report from Crystal Web Service

The rule engine has executed the following rules for this report:

Rule 10: Copies=2

   at Ifs.Fnd.AccessProvider.FndConnection.ParseErrorHeader(FndBuffer buffer, FndManualDecisionCollection decisions)

   at Ifs.Fnd.AccessProvider.FndConnection.UnMarshalResponseHeader(Stream responseStream, FndManualDecisionCollection decisions)

   at Ifs.Fnd.AccessProvider.FndConnection.HandleHttpSuccessResult(HttpWebResponse result, FndManualDecisionCollection decisions, String operation, FndBodyType responseBodyType, Object responseBody)

   at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Boolean forcedSync)

   --- End of inner exception stack trace ---

   at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(Object requestBody, Object responseBody, String intface, String operation, FndRequestContext requestContext, FndManualDecisionCollection decisions, Boolean forcedSync)

   at Ifs.Fnd.AccessProvider.FndConnection.InvokeInternal(String intface, String operation, Object requestBody, Object responseBody, FndRequestContext requestContext, Boolean forcedSync)

   at Ifs.Fnd.AccessProvider.Activity.FndActivityContext.Invoke(String intface, String operation, Object request, Object response)

   at Ifs.Fnd.AccessProvider.Activity.FndActivityCommand.ExecuteNonQuery(Object body)

   at Ifs.Fnd.Explorer.Extenders.InfoServices.ServerInterface.Ifs.Fnd.Explorer.Extenders.InfoServices.IPrintReport.ReportFormatRequest(Double resultKey, String formatRequest, String langCode, String& pdfFile, Byte[]& pdf)

   at Ifs.Fnd.Explorer.Extenders.InfoServices.PrintDialog.ReportFormatRequest(PrintInstance instance, String& filename, Byte[]& pdfData)

   at Ifs.Fnd.Explorer.Extenders.InfoServices.PrintDialog.PreviewReport(PrintInstance instance)

   at Ifs.Fnd.Explorer.Extenders.InfoServices.PrintDialog.FormatPrintRequest(Boolean print)

   at Ifs.Fnd.Explorer.Extenders.InfoServices.PrintDialog.cmdPreview_Execute(Object sender, FndCommandExecuteEventArgs e)

   at Ifs.Fnd.Windows.Forms.FndCommand.OnExecute(Component component)

   at Ifs.Fnd.Windows.Forms.FndCommandButton.OnClick(EventArgs e)

   at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)

   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

   at System.Windows.Forms.Control.WndProc(Message& m)

   at System.Windows.Forms.ButtonBase.WndProc(Message& m)

   at System.Windows.Forms.Button.WndProc(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)

   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)

   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

   --- End of inner exception stack trace ---

Thanks,

Steve

[former_member11696 · Accepted solution]

Hi Steve,

If you are not the makers/writers of that ERP software I suggest you contact them to see if they support the update and to assist you in debugging the problem if they do.

Don