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Crystal Reports Runtime No Longer Functions

We are running Crystal Reports runtime engine for .NET 64 bit.  We currently have version installed on our production server.  And the server is Windows Server 2008 R2. 

At the end of the business day on Monday, September 28th, Crystal Reports runtime stopped rendering our PDF reports in production.  We are running an ERP application (IFS) and most of our reporting is done in Crystal.  We use Crystal Reports 2011 for report development and a vendor (IFS) supplied WEB service for report generation.  There are no errors in any IIS log files or other application/infrastructure log files.  No changes were made to the server, Crystal or other infrastructure components.

We were running version when the issue occurred but have since upgraded to  We are running 13.013.1597 on our development server without issue.  We worked with the vendor yesterday and installed version which worked - PDFs were rendered and reports printed.  However, version causes other issue for our application and it cannot be used in our environment.

Has anyone experienced a similar problem?  And how did you resolve it?


Former Member
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