on 09-30-2015 5:01 AM
Dear All,
i Never worked on RTOM .
My client want to implement RTOM - Real time offer management, and it is BANK , not sure how to map RTOM in the banking project.
Any one who has experience in RTOM please share some document . please share your knowledge how RTOM works with CRM, and
what will be the possible scenario to implement RTOM .
your help will be really needed to me .
Regards
DEV
Hi Dev,
if the customer doesnt have RTOM yet in place, refer him to his CRM/Customer Engagement & Commerce account team to get insights about the future of RTOM. A big chunk of features are already in the newer solution "Hybris Marketing" now. (See SAP hybris Marketing - CRM - SCN Wiki ), where more about product recommendation is described but offer will be feasible as well)
All the best,
Matthias
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