Support Team not assigned to an incident

[former_member206167]

Hi dear Fórum,

   I configured Support Team Determination using BRFPLUS, but if I choose SAP COMPONENT and CATEGORY Support Team is not assigned. Please Help

Kind Regards

[prakhar_saxena]

Hi Jose,

Have you activated the action for Support Team determination is set to ACTIVE normally these are default deactivated.

also, if these are active then in the ticket in the processing log can you check if this is executed and reason for failing.

thanks

Prakhar

[artemzhegalin]

Hello, Jose.

Have you simulated your rule in BRF+ (Tools -> Simulation)?

BR,

Artem

[former_member206167]

Hi Artem thanks for answer, simulation runs ok, the result is the defined Business Partner, take a look at the screenshot.

Thanks in advance.

[artemzhegalin]

Does your custom SMIN_STD_FIND_PARTNER_FDT copy of action determination perform?

[Former Member]

Hi Jose,

Just check this article, will be helpful .

Support Team Determination via Business Rule Framework plus - SAP IT Service Management on SAP Solut...

Thanks & Regards,

Rohan Bhagwat