How to link a Contact to Interaction?
We are building a POC on 1508 release. We are planning on loading data via CSV files. Data comes from a SAP CRM system (via a BW system extract).
First we need to load Interaction Contact records as we have extended the Contact data Model with a few extension fields.
Then we want to load Interactions (which represents various CRM transaction types). My question is on which field is the link done between interactions and contacts.
From reading various slide packs, it seems as standard it is done via the "Contact "email. Our problem is that source data will probably not have email address for many customer records.
Can't we link interactions and interaction contacts on the basis of the CRM customer ID? Which field in the CSV templates should we use for this purpose?