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Incident still editable after close


I am using two transaction types: YMIN (a copy of SMIN) and ZMIN (a copy of YMIN with a few changes). Both transaction types have different status profiles, because ZMIN has two FINI status.

The weird issue I am facing is that an YMIN incident can be closed normally and is not editable anymore, but ZMIN is still editable in CRMD_ORDER or ITSM after one of the FINI status is set.

I already checked notes:

1621770 - Work center: errors for two FINI status values

1733972 - Errors when using two FINI status

I cannot find the point I am missing. The weird thing is YMIN is acting normally and ZMIN is just a copy of it.

Any suggestions?

I am using SolMan 7.1 SP10.



Former Member

Hi Tobias,

Can you try this: In your user status profile, doucle-click on those FINI status entries that are not working and check if 'complete' control is set (you can compare with the FINI status entries that are working okay).

Kind regards,


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