How to add extra Reference Date on CRM_DNO_MONITOR Solman

[former_member232252]

Hi experts,

I would like to get the reference date from Screen A

Screen A

and display in below Screen B

As currently, I can't find the reference date in Layout Changes. Is there any way to show reference date ?

[Former Member]

Hi,

Are you still in SolMan 7.0? Incidents are viewed in a BSP page(TA SM_CRM) if you are in SolMan 7.1. Anyway, what is the reference date pertaining to? Is this manual or automatically filled up?

If the column is not available in the report, maybe you can try to make a custom report. or try other reports such as RDSWP_REP_SERV_DESK.

Thanks and regards,

Jai

[former_member232252]

Hi Jai,

Thanks for your replied

Our solman had upgraded to version 7.1 last week. The reference date is manually entered by functional

I had run the report that you mention above but no data found ..

Regards

Jesamine

[Miguel_Ariño]

Hello,

After an initial transition with the old transaction types, I think you should consider using the CRM UI , with the new transaction types. The method to make your own fields appear in a search result view are considerably different to the SAP GUI ways.

Please check SAP Note 1567003.  It is a FAQ on Solution Manager 7.1 ITSM.

Best regards,

Miguel Ariño

[Former Member]

Hi Jesamine,

Check if you are using the new transaction type. Old transaction type(in Solman 7.0) will not be relfected in the report. Then check your filters (report filters).

Thanks and regards,

Jai