on 09-28-2015 7:09 AM
Hi Experts,
We have implemented ITSM in SOlman 7.1 SP13. While saving or closing some incidents we are getting below error message
BSP Error
Exception class: CX_OS_OBJECT_NOT_FOUND
PROGRAM: CL_TRIGGER_PPF========Cp
Include: CL_TRIGGER_PPF======CM001
ABAP Class: CL_TRIGGER_PPF
METHOD: IF_OS-STAT~HANDLE_EXCEPTION
Please see the attached screenshot.
Kindly suggest.
Regards,
Rahul
Hi there,
we have the same problem.
Are there any news about how to resolve this issue?
Many thanks in advance!
Best
Lucas
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Lucas,
This issue was coming for us because of SLA Escalation actions. We deactivated the actions and this error stopped coming.
This could be a reason for you also, check if you are using any SLA escalation actions in action profile and deactivate if found any and then test the scenario again.
Regards,
Rahul
Hi Rahul,
Did you look at SAP Note
http://service.sap.com/sap/support/notes/2059079
It seems to be a program error detailed in this particular note.
Regards
Aditya Khorana
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Aditya,
Thanks for your reply..
I implemented note :2059079 in my system but still i am getting same error.
Whenever i open any incident in edit mode, it gives one popup asking whether you want to change processor, once i select YES to assign my id as a processor it gives this BSP error
Also, sometimes it gives same error while changing a ticket's status.
Please suggest if there is any other note.
Regards,
Rahul
User | Count |
---|---|
84 | |
25 | |
12 | |
9 | |
6 | |
6 | |
5 | |
5 | |
4 | |
4 |
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.