C4C - Ticket survey report
Hello! I cannot find the standard data source or report for Ticket surveys. Can we have any idea of when it will be available on C4C? For a customer requirement, where the service agent should do research with customers and respond on the ticket (No C4C), could we provide the result for analisys otherwise? Many Thanks Mônica Betini
Rei Kasai replied
The current focus for the 1511 enhancement is just a analytics usecase to create dashboards, kpis, trends, averages etcs of the survey results.
When you need to use the survey results to drive process/workflow such as create/update other objects or write back to the ticket with survey results into ticket fields, then your solution is the only way to achieve those requirements. Today the only way to achieve those advanced workflow scenarios is SDK code.
So I can easily see both solutions complementing survey data requirements quite nicely.