ADS Installation/Configuration Errors

[murray_lahn]

I'm trying to setup Adobe Document Services at a client and have hit a road-block.

The client is trying to configure a development portal to talk to BW 5.0 and then generate documents. The connection to BW works fine, as we are able to sign into the portal, then navigate to "Business Explorer" ==> "BEx Web Analyzer" ==> "New Analysis" ==> InfoArea ==> and then drill down and create a reports (text only so far, as I still have to get IGS working for them). Data is retrieved and displayed.

The problem comes when you try to push the PRINT VERSION button in the portal (not IE's print button). When you do that you get the following error message...

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500 Internal Server Error

BEx Web Application

Failed to process request; contact your system administrator

Error Summary

Exception occured while processing the current request; this exception cannot be handled by the application or framework

If the information on this page does not help you locate and correct the cause of the problem, contact your system administrator

To facilitate analysis of the problem, keep a copy of this error page Hint: Most Web browsers allow you to select all content, and copy and paste it into an empty document (such as in an email or simple text file)

Root Cause

The initial exception that caused the request to fail, was:

java.lang.NullPointerException

java.lang.NullPointerException

at com.sap.ip.bi.webapplications.runtime.service.papersize.impl.PaperSizeService.getPaperSizes(PaperSizeService.java:42)

at com.sap.ip.bi.webapplications.runtime.service.papersize.impl.PaperSizesAcess.getPaperSizes(PaperSizesAcess.java:32)

at com.sap.ip.bi.webapplications.runtime.impl.Page.getPaperSizes(Page.java:9088)

at com.sap.ip.bi.webapplications.pageexport.ui.AcPage.<init>(AcPage.java:60)

at com.sap.ip.bi.webapplications.pageexport.ui.AcExport.<init>(AcExport.java:82)

[...]

Details: Full Exception Chain

System Environment

Server

BI Java Release: 7 - Patch level: 0000000011 - Description: BI Web Applications Java - Additional info: - Production mode: true

BI ABAP Release: 700 - Patch level: 0011 - Description: SAP NetWeaver BI 7.0 (BD2CLNT251) - Additional info: - Production mode: true

Java Virtual Machine Java HotSpot(TM) Server VM - Sun Microsystems Inc. - 1.4.2_12-b03

Operating System Windows 2003 - x86 - 5.2

Context

ACCESSIBLE false

CACHE true

CONTENT_PADDING true

COUNTRY

DEBUG false

DEBUG_LEVEL 0

DEBUG_MESSAGES false

LANGUAGE en

Master System Alias BD2CLNT251

PROFILING false

Query String (Current Browser Request) BI_COMMAND=&BI_COMMAND-BI_ADVANCED=ANALYSIS_interactive_left_bottom&BI_COMMAND-BI_COMMAND_TYPE=PASSIVE_VALUE_TRANSFER&BI_COMMAND-PASSIVE_ID=ANALYSIS_interactive_left_bottom_paginator&BI_COMMAND-PASSIVE_VALUE=1&BI_COMMAND-TARGET_ITEM_REF=ANALYSIS&BI_COMMAND_1=&BI_COMMAND_1-BI_ADVANCED=ANALYSIS_interactive_right_bottom&BI_COMMAND_1-BI_COMMAND_TYPE=PASSIVE_VALUE_TRANSFER&BI_COMMAND_1-PASSIVE_ID=ANALYSIS_interactive_right_bottom_paginator&BI_COMMAND_1-PASSIVE_VALUE=1&BI_COMMAND_1-TARGET_ITEM_REF=ANALYSIS&BI_COMMAND_2=&BI_COMMAND_2-BI_ADVANCED=DROPDOWN_DISPLAY_AcDDLBase&BI_COMMAND_2-BI_COMMAND_TYPE=PASSIVE_VALUE_TRANSFER&BI_COMMAND_2-PASSIVE_ID=DROPDOWN_DISPLAY_AcDDLBase_combobox&BI_COMMAND_2-PASSIVE_VALUE=Option_0&BI_COMMAND_2-TARGET_ITEM_REF=DROPDOWN_DISPLAY&BI_COMMAND_3=&BI_COMMAND_3-BI_COMMAND_TYPE=VALIDATE&BI_COMMAND_4=&BI_COMMAND_4-BI_COMMAND_TYPE=EXPORT&BI_COMMAND_4-TEMPLATE=0ANALYSIS_PATTERN_EXPORT&REQUEST_ID=10

Query String (Current Server Request) BI_COMMAND-BI_COMMAND_TYPE=OPEN_DIALOG_DLG_EXPORT&BI_COMMAND-EXPORT_FORMAT=PDF&BI_COMMAND-FOOTER_CENTER=NONE&BI_COMMAND-FOOTER_LEFT=NONE&BI_COMMAND-FOOTER_RIGHT=NONE&BI_COMMAND-HEADER_CENTER=NONE&BI_COMMAND-HEADER_LEFT=NONE&BI_COMMAND-HEADER_RIGHT=NONE&BI_COMMAND-LAYOUT_STRATEGY=FIT_HORIZONTAL&BI_COMMAND-PAPER_ORIENTATION=PORTRAIT&BI_COMMAND-PAPER_SIZE=DINA4&BI_COMMAND-REPEAT_HEADER=X&BI_COMMAND-SHOW_EXPORT_DIALOG=X&BI_COMMAND-TARGET_DIALOG_REF=EXPORT_PROCESSOR&BI_COMMAND-TARGET_DIALOG_REF_1=DLG_EXPORT&BI_COMMAND-TEMPLATE=0ANALYSIS_PATTERN_EXPORT

Query String (Initial Browser Request) NAVPATHUPDATE=false&TEMPLATE=0ANALYSIS_PATTERN&TEMPLATE_ID=0ANALYZER

RTL false

Request URL http://pcijd1x1.clientxyz.ca:51200

SAP_BW_IVIEW_ID pcd:portal_content/com.sap.pct/platform_add_ons/com.sap.ip.bi/Roles/com.sap.ip.bi.business_explorer_showcase/com.sap.ib.bi.businessexplorer/com.sap.ip.bi.bexwebanalyzer

SAP_EXTERNAL_SID rXdIjRMVbTTvFyZmVuxLNg==SZTy4rBFMx0iiVc7CvRYRA==

THEME_NAME sap_tradeshow

TRACE false

TRAY_TYPE PLAIN

Template (Main Object) BTMP 0ANALYSIS_PATTERN

Template (Main) 0ANALYSIS_PATTERN

Time Wed Apr 18 11:13:57 EDT 2007

USE_SAP_EXPORT_LIB false

User mlahn (USER.PRIVATE_DATASOURCE.un:mlahn)

Deployed SCAs

SCA Version SP Patch Compiled Deployed

ADSSAP 7.00 11 0 2007-02-01 06:57:00 EST 2007-03-06 13:41:54 EST

BASETABLES 7.00 11 0 2007-02-01 15:46:00 EST 2007-03-06 12:57:36 EST

BI-BASE-S 7.00 11 0 2007-02-01 18:47:00 EST 2007-03-15 12:28:42 EDT

BI-IBC 7.00 11 0 2007-02-01 16:25:00 EST 2007-03-15 12:28:55 EDT

BI-REPPLAN 7.00 11 0 2007-02-02 07:45:26 EST 2007-03-15 12:32:44 EDT

BI-WDALV 7.00 11 0 2007-02-02 07:47:36 EST 2007-03-15 12:29:39 EDT

BIWEBAPP 7.00 11 0 2007-02-01 18:47:00 EST 2007-03-15 12:05:51 EDT

BI_MMR 7.00 11 0 2007-01-31 22:51:00 EST 2007-03-06 13:43:54 EST

BI_UDI 7.00 11 0 2007-01-31 23:06:00 EST 2007-03-15 11:31:56 EDT

CAF 7.00 11 0 2007-02-02 07:48:25 EST 2007-03-15 15:17:57 EDT

CAF-KM 7.00 11 0 2007-02-02 07:50:51 EST 2007-03-15 16:13:21 EDT

CAF-UM 7.00 11 0 2007-02-02 07:51:32 EST 2007-03-06 13:45:07 EST

CORE-TOOLS 7.00 11 0 2007-02-01 15:46:00 EST 2007-03-06 12:58:28 EST

DI_CBS 7.00 11 0 2007-02-02 07:51:52 EST 2007-03-15 15:37:45 EDT

DI_CMS 7.00 11 0 2007-02-02 07:52:31 EST 2007-03-15 15:41:02 EDT

DI_DTR 7.00 11 0 2007-02-02 07:53:48 EST 2007-03-15 15:41:22 EDT

EP-PSERV 7.00 11 0 2007-02-01 20:13:00 EST 2007-03-15 15:42:28 EDT

EP-WDC 7.00 11 0 2007-02-01 20:12:00 EST 2007-03-15 15:44:07 EDT

EPBC 7.00 11 0 2007-02-01 07:39:00 EST 2007-03-06 13:47:14 EST

EPBC2 7.00 11 0 2007-02-01 07:39:00 EST 2007-03-15 15:44:15 EDT

JLOGVIEW 7.00 11 0 2007-02-01 15:48:00 EST 2007-03-06 12:59:21 EST

JSPM 7.00 11 0 2007-02-01 06:55:00 EST 2007-03-06 11:59:42 EST

KM-KW_JIKS 7.00 11 0 2007-02-01 06:56:00 EST 2007-03-06 13:47:44 EST

KMC-BC 7.00 11 0 2007-02-01 12:33:00 EST 2007-03-15 15:44:29 EDT

KMC-CM 7.00 11 0 2007-02-01 15:00:00 EST 2007-03-15 15:44:50 EDT

KMC-COLL 7.00 11 0 2007-02-01 15:50:00 EST 2007-03-15 15:45:30 EDT

LM-PORTAL 7.00 11 0 2007-02-02 07:55:18 EST 2007-03-15 15:45:42 EDT

LM-TOOLS 7.00 11 0 2007-02-02 07:55:26 EST 2007-03-15 15:56:54 EDT

NET-PDK 7.00 11 0 2007-02-04 00:25:00 EST 2007-03-15 12:20:50 EDT

RTC 7.00 11 0 2007-02-01 15:50:00 EST 2007-03-15 12:21:01 EDT

RTC-STREAM 7.00 11 0 2007-02-01 15:50:00 EST 2007-03-15 15:57:04 EDT

SAP-EU 7.00 11 0 2007-02-02 07:59:22 EST 2007-03-15 16:12:01 EDT

SAP-JEE 7.00 11 0 2007-02-01 15:47:00 EST 2007-03-06 13:00:46 EST

SAP-JEECOR 7.00 11 0 2007-02-01 15:47:00 EST 2007-03-06 13:06:29 EST

SAP_JTECHF 7.00 11 0 2007-02-01 15:47:00 EST 2007-03-06 13:11:43 EST

SAP_JTECHS 7.00 11 0 2007-02-01 15:48:00 EST 2007-03-15 11:29:13 EDT

UMEADMIN 7.00 11 0 2007-02-02 08:06:41 EST 2007-03-15 16:14:16 EDT

UWLJWF 7.00 11 0 2007-02-01 13:56:00 EST 2007-03-15 16:15:22 EDT

VCBASE 7.00 11 0 2007-02-01 12:17:00 EST 2007-03-15 16:16:17 EDT

VCFLEX 7.00 11 0 2007-02-01 12:17:00 EST 2007-03-15 16:16:24 EDT

VCFRAMEWORK 7.00 11 0 2007-02-01 12:17:00 EST 2007-03-15 16:16:38 EDT

VCKITBI 7.00 11 0 2007-02-01 12:17:00 EST 2007-03-15 16:16:45 EDT

VCKITGP 7.00 11 0 2007-02-01 12:17:00 EST 2007-03-15 16:16:52 EDT

VCKITXX 7.00 11 0 2007-02-01 12:17:00 EST 2007-03-15 16:16:59 EDT

WDEXTENSIONS 7.00 11 0 2007-02-02 08:10:37 EST 2007-03-15 16:19:16 EDT

Full Exception Chain

com.sap.ip.bi.webapplications.runtime.controller.MessageException at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2520) at com.sap.ip.bi.webapplications.runtime.impl.Page.doServerRedirect(Page.java:2803) at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:2978) at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2442) at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.doProcessRequest(Controller.java:841) at com.sap.ip.bi.webapplications.runtime.controller.impl.Controller.processRequest(Controller.java:775) at com.sap.ip.bi.webapplications.runtime.jsp.portal.services.BIRuntimeService.handleRequest(BIRuntimeService.java:393) at com.sap.ip.bi.webapplications.runtime.jsp.portal.components.LauncherComponent.doContent(LauncherComponent.java:21) at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209) at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189) at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215) at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:645) at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136) at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189) at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753) at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240) at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522) at java.security.AccessController.doPrivileged(Native Method) at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:401) at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:266) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:387) at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:365) at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:944) at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:266) at com.sap.engine.services.httpserver.server.Client.handle(Client.java:95) at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:160) at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33) at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41) at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37) at java.security.AccessController.doPrivileged(Native Method) at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100) at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)Caused by: java.lang.NullPointerException at com.sap.ip.bi.webapplications.runtime.service.papersize.impl.PaperSizeService.getPaperSizes(PaperSizeService.java:42) at com.sap.ip.bi.webapplications.runtime.service.papersize.impl.PaperSizesAcess.getPaperSizes(PaperSizesAcess.java:32) at com.sap.ip.bi.webapplications.runtime.impl.Page.getPaperSizes(Page.java:9088) at com.sap.ip.bi.webapplications.pageexport.ui.AcPage.<init>(AcPage.java:60) at com.sap.ip.bi.webapplications.pageexport.ui.AcExport.<init>(AcExport.java:82) at com.sap.ip.bi.webapplications.pageexport.PageExportDialog.buildUrTree(PageExportDialog.java:86) at com.sap.ip.bi.webapplications.ui.dialogs.framework.UiDialog.doInit(UiDialog.java:152) at com.sap.ip.bi.webapplications.runtime.base.PageObject.init(PageObject.java:263) at com.sap.ip.bi.webapplications.runtime.base.Dialog.init(Dialog.java:72) at com.sap.ip.bi.webapplications.runtime.base.Dialog.processCommand(Dialog.java:168) at com.sap.ip.bi.webapplications.runtime.base.CommunicationProcessor.processDialogCommand(CommunicationProcessor.java:98) at sun.reflect.GeneratedMethodAccessor413.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at com.sap.ip.bi.util.MethodInvoker.callMethod(MethodInvoker.java:101) at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:439) at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:325) at com.sap.ip.bi.webapplications.runtime.base.CommunicationProcessor.processCommand(CommunicationProcessor.java:157) at com.sap.ip.bi.webapplications.runtime.base.Dialog.processCommand(Dialog.java:172) at com.sap.ip.bi.webapplications.runtime.base.CommunicationProcessor.processDialogCommand(CommunicationProcessor.java:98) at sun.reflect.GeneratedMethodAccessor413.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25) at java.lang.reflect.Method.invoke(Method.java:324) at com.sap.ip.bi.util.MethodInvoker.callMethod(MethodInvoker.java:101) at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:439) at com.sap.ip.bi.webapplications.runtime.command.CommandProcessorHelper.processCommand(CommandProcessorHelper.java:325) at com.sap.ip.bi.webapplications.runtime.base.CommunicationProcessor.processCommand(CommunicationProcessor.java:157) at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandSuper(Page.java:1514) at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandInternal(Page.java:1502) at com.sap.ip.bi.webapplications.runtime.impl.Page.processCommandSequence(Page.java:2131) at com.sap.ip.bi.webapplications.runtime.impl.Page.doProcessRequest(Page.java:2921) at com.sap.ip.bi.webapplications.runtime.impl.Page.processRequest(Page.java:2442) ... 39 more

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You get a similar message if you push the "Export to Excel" button, so I'm not certain it's actually related to ADS.

I've worked through the config manual, and as far as I know, have done everything I need to. We are NOT using SSL for now and have stuck with Basic Authentication. I've loaded the "Reader Rights Credential" but didn't do anything with Trusted Anchors or Certificate Revocation Lists, as I don't think it should be affecting them at this point.

Any thoughts as to what the messages above might be pointing me to?

Message was edited by:

Murray Lahn

[Former Member]

I have fixed this PRINT VERSION problem. When we upgraded to stack 11( ABAP11 and JAVA11), it is not compatiable. SAP has started releasing the intermidiate patches for ABAP only to fix these type of bugs. If you are in same Stack level try to update ABAP intermidate patch. In my case I had to apply the ABAP/BI patch12 and problem fixed. Here is oss note which has more inforamation 1013369.

Hope this helps.

Thanks

Sunil

[Former Member]

Hi Murray,

We just upgraded to ABAP stack 11 and JAVA stack 11 and we are facing the same problem PRINT VIRSION and EXPORT to EXCEL.

Did you able to fix the issue?

Regards,

Sunil Jain

[murray_lahn]

Not yet. We have a message in with SAP, but have had no response. Ticket was escalated yesterday so I'm hoping we'll get some response soon.

[Former Member]

Hello,

I'm very sure that SAP will ask you to provide more information.

Please check note: 937697

Could you please check the folowing?

> Please download and implement the recent Java patches for your Support

Package level of the components BI BASE SERVICES 7.00 und BI WEB

APPLICATIONS 7.00. Restart the server and try again.

> Please ensure, that the ADS is running on a supported platform.

Please refer to note 925741.

> Please check the timeout settings according to note 934275.

> Check the settings according to the notes 934276 and 894009.

Especially ensure, that the ABAP and Java Stack are running on the

same Support Package Level and that the Java components BI WEBAPP and

BI BASES have the same patch level.

I hope this helps,

Michael

[murray_lahn]

All checked out and correct.

SAP is now in working on the issue. We'll let you know what they find.