PDF attached to mail: THE ROOT OBJECT IS MISSING OR INVALID

[former_member640444]

Hello,

we get the above error with PDF mailing: THE ROOT OBJECT IS MISSING OR INVALID.

We are running NW 7.4 on AIX and all was OK. Since we have added 2 SLES application server to our AIX CI

we have sometimes this error.

Kernel of AIX and Linux are on same patchlevel.

Any ideas?

Kind regards,

Karlheinz

[Laszlo_B · Accepted solution]

Hello Karlheinz,

if I understand correctly (and sorry if I am on the wrong track) the problem only appears on the Linux servers, AIX ones do not face this problem.

Since Linux and AIX have different code pages ("endianess"), there is/was a problem that landscapes with differend code pages might produce incorrect PDFs.

The Notes with the descriptions and solutions are:

• #2124013 - PDF converter: Problems in systems with mixed endians
• #2124656 - PDF converter: Mixed endians for lists

(Sorry, somewhy I can not insert URLs now...)

Best regards,

Laszlo

[former_member640444 · Accepted solution]

Hello Laszlo,

I think you are on the right way and note 2124013 should be the solution.

We have NW 7.4 and basis-package 9.

Solution: upgrade to basis-package 11.

We will do this next week and let you know if this solves the problem.

Regards,

Karlheinz

[former_member182967 · Accepted solution]

Hello Karlheinz,

Why not directly implement the correction instructions with SNOTE instead of importing the support packages?

Regards,

Ning Tong

[former_member640444 · Accepted solution]

Hi Ning,

our strategy is to update packages if they solve any problems we have. Especially

if it is only a BASIS package.

We implement notes only if there is no other solution available.

Regards,

Karlheinz

[former_member182967]

Hello Karlheinz,

Check if note 2203725 - PDF: "The root object is missing or invalid" helps?

Regards,

Ning

[former_member640444]

Hello Ning,

I have seen this note already. But if we use only AIX machines we do not have the problem.

We also do not have indian or khmer characters like mentioned in the note.

Therefore I think this is not a solution for our problem?

Regards,

Karlheinz