CTM Run Failure - Segmentation Fault

[tejbonagiri]

Hi all,

When we try to run CTM with time stream of 56 weeks/39 weeks/32 weeks, we see that there is an error called "Segmentation Fault" due to which whole planning run is failing.

<i> <#3608> 11:58:55 ctm_em_execute.cpp(41) 'SuperVisor' EM::execute for packet 10

<e> <#2836> 11:58:56 <WinPerfData> error in RegQueryValueEx(): [error-code 5] Access is denied.#

<i> <#2836> 11:58:56 [memory] usage after transforming model into relational data of packet 9:  cpu_time: 361 real_time: 434 current_memory: 0 MB peak_memory: 0 MB

<i> <#2836> 11:58:56 physical memory: 28358 MB available [86% free]

<i> <#2836> 11:58:56 page file      : 61632 MB available [93% free]

<i> <#2836> 11:58:56 virtual memory : 8387858 MB available [99% free]

<i> <#2836> 11:58:56

<i> <#2836> 11:58:56 number of orders:                         5111

<i> <#2836> 11:58:56 number of pegging links:                  13829

<i> <#2836> 11:58:56

<i> <#2836> 11:58:56 <rfc> calling function module /SAPAPO/CTM_INT_ORDER_CREATE

<e> <#3608> 11:59:03 ctmsvr_script.cpp(232) 'MsgMgr' <!> C-STRING EXCEPTION: <!> Segmentation fault

<i> <#3608> 11:59:03 rfc_connection.cpp(605) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_STATUS_SET

<e> <#3608> 11:59:03 core_sysinfo.cpp(947) 'MsgMgr' <WinPerfData> error in RegQueryValueEx(): [error-code 5] Access is denied.#

<e> <#3608> 11:59:03 optsvr_main.cpp(369) 'MsgMgr' <!> CORE EXCEPTION:

#RFC_RC (RFC_SYS_EXCEPTION) System exception raised, connection closed

#RFC_ERROR_GROUP (RFC_ERROR_SYSTEM_FAILURE) e.g. SAP system exception raised

#key=RFC_ERROR_SYSTEM_FAILURE

#message=CPIC-CALL: 'CMRCV : rc=25

LOCATION    SAP-Gateway on host IRVWP63PAT03 / sapgw00

ERROR       program state check for conversation 12422607

TIME        Wed Sep 23 11:59:03 2015

RELEASE     720

COMPONENT   SAP-Gateway

VERSION     2

RC          471

MODULE      gwr3cpic.c

LINE        3420

DETAIL      program c:\apoopt\ctmsvr.exe on host IRVWP63P called function

            SEND_DATA in state RECEIVE_WAIT_FOR_DATA

COUNTER     81997

#exception=SYSTEM_FAILURE

<i> <#3608> 11:59:03 optsvr_main.cpp(370) 'MsgMgr' _exiting...

SM37 Log is as follows

09/23/2015 12:30:01 Job started

09/23/2015 12:30:01 Step 001 started (program RSPROCESS, variant &0000000050948, user ID BWREMOTE)

09/23/2015 12:30:01 Start process SCM_CTM01 Z7M_CTM_ND in run DKVOKJM4KMCG52Y25PFNGVB01 of chain Z7M_SOLVE_2

09/23/2015 12:43:02 Communication error: A runtime error occurred while executing the remote function module

09/23/2015 12:43:02 Job cancelled after system exception ERROR_MESSAGE

When we run the Solve for 26 weeks, everything is fine as below,

<i> <#3392> 13:10:05 ctm_modelgen.cpp(1227) 'CTMModelGenerator' MG::upload of packet 11

<e> <#3392> 13:10:05 core_sysinfo.cpp(947) 'MsgMgr' <WinPerfData> error in RegQueryValueEx(): [error-code 5] Access is denied.#

<i> <#3392> 13:10:05 ctm_modelgen.cpp(1329) 'SuperVisor' [memory] usage after transforming model into relational data of packet 11:  cpu_time: 401 real_time: 655 current_memory: 0 MB peak_memory: 0

<i> <#3392> 13:10:05 core_sysinfo.cpp(487) 'MsgMgr' physical memory: 28095 MB available [85% free]

<i> <#3392> 13:10:05 core_sysinfo.cpp(488) 'MsgMgr' page file      : 61348 MB available [93% free]

<i> <#3392> 13:10:05 core_sysinfo.cpp(489) 'MsgMgr' virtual memory : 8387582 MB available [99% free]

<i> <#3392> 13:10:05 ctm_modelgen.cpp(1357) 'CTMModelGenerator'

<i> <#3392> 13:10:05 ctm_modelgen.cpp(1358) 'CTMModelGenerator' number of orders:                         1166

<i> <#3392> 13:10:05 ctm_modelgen.cpp(1359) 'CTMModelGenerator' number of pegging links:                  2783

<i> <#3392> 13:10:05 ctm_modelgen.cpp(1360) 'CTMModelGenerator'

<i> <#3392> 13:10:05 rfc_connection.cpp(605) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_ORDER_CREATE

<i> <#3392> 13:10:19 rfc_connection.cpp(605) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_INDC_CREATE

<i> <#3392> 13:10:20 rfc_connection.cpp(605) 'MsgMgr' <rfc> calling function module /SAPAPO/CTM_INT_EXPL_CREATE

<e> <#3392> 13:10:57 core_sysinfo.cpp(947) 'MsgMgr' <WinPerfData> error in RegQueryValueEx(): [error-code 5] Access is denied.#

<i> <#3392> 13:10:57 ctm_modelgen.cpp(1399) 'SuperVisor' [memory] usage after data upload of packet 11:  cpu_time: 408 real_time: 706 current_memory: 0 MB peak_memory: 0 MB

<i> <#3392> 13:10:57 ctm_modelgen.cpp(1406) 'CTMModelGenerator' MG::upload of packet 11 done

....

...

...

nCPU_TIME#408

nCPU_TIME_MS#408129

nHD_FREESPACE#101891

nPEAK_MEMORY#0

nPEAK_MEMORY_MEMMGR#867035

nPEAK_RESIDENT_SET#0

nREAL_TIME#706

nREAL_TIME_MS#706506

<e> 13:10:57 core_sysinfo.cpp(947) 'MsgMgr' <WinPer

<i> 13:10:57 optsvr_dsr.cpp(86) 'MsgMgr' <writeDSRd

<i> 13:10:57 optsvr_main.cpp(1168) 'MsgMgr'

* ***********************

* Finished->SUCCESS ...

* ***********************

<i> 13:10:57 optsvr_rfcconnection.cpp(1883) 'MsgMgr

Please suggest if this CTM Segmentation Error is related to Memory/BASIS/Functional issue. We raised OSS Message, yet to hear from SAP. Suggestions appreciated, Thanks in advance.

Thanks,

Tej

[former_member190993]

Hi Tej,

You may refer to the SAP note 1507725- Segmentation fault due to invalid time range, if that helps.

Regards,

Umesh

[tejbonagiri]

Hi Umesh,

Thanks for quick reply. I have checked that all resources are valid for next 750 days. Also, if I run CTM for first 26 weeks or if I run from 27th week to 56th week (based on relative start in Time stream) it is working. But, if I run for 56 weeks, it is failing due to Segmentation fault.

Master data consistency check has no issues. We raised OSS message, where they are saying that this issue may be resolved in latest CTM engine, but not sure if this can be resolved  by that (We are afraid if that may bring some new issue).

Please suggest if you think we are missing something,

Thanks,

Tej