Technical Monitoring Grey Metrics

[former_member229542]

Hi Guys

After setting up Technical Monitoring in a Customer Landscape, SolMan is displaying grey metrics for host and Central Instance

Solution Manager is SPS13, I have updated Note to latest version, applied latest Diagnostic Agents from SWPM 1 SP8, all configurations are in green status, restarted agents, but still getting the same error

When i Check in metric i get message Configuration XML 7.01.02.20150922194238 likely did not reach the agent . Agent XML:

Performed steps as detailed in note 1854525 - "Configuration XML <nbr> likely did not reach the agent" - Solution Manager 7.10

Any idea whats could be causing this?

[MichaelFoley · Accepted solution]

Hi Martin,

There can be a number of reasons for grey metrics and the error that you outlined.

Can you please check Notes 2142276 & 2099123 and follow the recommendations.

Afterwards. please reconfigure the monitoring from Step 6 of Tech Mon.

Kind Regards

Michael

[former_member229542 · Accepted solution]

Thanks Michael!

After reading note 2142276 - Grey Metrics in System Monitoring after Agent JVM upgrade, saw the same message in satellite system.

After updating JVM to patch 79, hosts metrics came in green status

Now Im facing an odd red message regarding Database Status.

its says

MS SQL Server instance ARBUE-V-SA01D\$DBMS_INSTANCE$ does not exist. Database TED does not exist

[former_member229542 · Accepted solution]

After implementing following notes SQL Server Monitoring shows no errors

2156139 - Collective corrections for the MEA Directory SP13 and

2011421 SQL Log Error G:No Errors

[danjel_rojka2 · Accepted solution]

Hello I have the same Issue.

The SolMan was updated to SPS14 and now the Issue exist furthermore. I have found a new SAP Note for this Issue.

2238977 Database Server instance does not exist

I hope the Issue was now solved. I wait to see the result.

Regards

[MichaelFoley · Accepted solution]

Hi Daniel,

If you are experiencing grey metrics for your DB, then this is most likely the issue.

However if the System itself is having an issue, there may be other causes.

Please supply a screenshot of the issue, if the above note does not resolve.

Regards

Michael

[danjel_rojka2 · Accepted solution]

Hello,

i have implement the SAP Note 2238977 and now the following Error Message is solved:

2238977 Database Server instance does not exist

I have consider the SAP Notes of Michael Foley.

Note 2142276 & 2099123

i have reconfigure the monitoring from Step 6 of TechMon

Best Regards

Danjel Rojka

[MichaelFoley · Accepted solution]

Hi Daniel,

I am glad to hear the issue is resolved.

Kind Regards

Michael