Delegated approver nofications

[former_member182655]

Hello colleagues,

We experiense some trouble with GRAC_CURRENT_APPROVERS work.

In my MSMP I set for stages the following notification settings:

Not.event: NEW_WORK_ITEM

Template ID: GRAC_AR_NEW_WORK_ITEM

Recepient ID: GRAC_CURRENT_APPROVERS

For some "main" approvers we setup delegated approvers, but delegated approvers don't get messages. The messages are being sent to "main" approvers only.

I've found the note 1734548

As you can see the 1st condition (set Recipient-ID as 'GRAC_CURRENT_APPROVERS') I met.

Then, in accordance with the note 1589130) I changed filters for the BADI enhancement GRFN_MSMP_NOTIFICATION_ES.

And seems that it works fine:

However, only main approver still gets its notifications.

How to find the problem?

Regards,

Artem Ivashkin

[former_member182655]

Seems that it will be one more question for support.

Thanks everyone!

[Former Member]

Artem,

It is difficult to recommend the Notes that you should have found when you searched when you do not specify what support pack you are on. Please see this document:

Gretchen

[former_member182655]

Hello Gretchen,

Thank you for your notice.

Here is GRC system level:

SAP_BASIS    702    0017    SAPKB70217    SAP Basis Component

SAP_ABA    702    0017    SAPKA70217    Cross-Application Component

PI_BASIS    702    0017    SAPK-70217INPIBASIS    Basis Plug-In

ST-PI    2008_1_700    0012    SAPKITLRDL    SAP Solution Tools Plug-In

SAP_BW    702    0017    SAPKW70217    SAP Business Warehouse

GRCFND_A    V1000    0020    SAPK-V1020INGRCFNDA    GRC Foundation ABAP

ST-A/PI    01Q_700    0002    SAPKITAB7L    Servicetools for other App./Netweaver 04

No new notes were applied to it.

Regards,

Artem

[plaban_sahoo6]

Hi

The note says that, notification is only sent, if the Request is valid(i.e lies in the validity period of delegation, and therefore appears in Inbox), at the time of approval by Delegated approver.

So, Could you check if the delegation period is valid or expired

BR,

plaban

[former_member182655]

hello Plaban,

yes, the validity period is alright

[former_member193066]

Hello,

Do the delegated approver have email id maintained?

Regards,

Prasant

[former_member182655]

hi Prasant,

yes, the delegated approver has the mail. A delegated appver can get mails sent by another standart FM grac-manager.