MDG Only Business partner created, customer not created

[Former Member]

Hi

We use MDG 6.1. Sometimes we are facing issue of only Business Partner created and Customer not at all created. This is happening after change request is approved and activated. So we are forced to created customer again. I am unable replicate this error and hence could not find any solution.

I see in transaction code /SAPPO/PPO3 and log display as below :

Customer XXXXXX: Mandatory partner role  is missing for sales area XXXX XX XX

During debugging I saw that system correctly populating mandatory partners. But not sure what is happening during synchronization phase (CVI process in background during activation of business partner and customer).

I implemented note 2178160 but it didn't help.

If any one had this issue, please help me.

[former_member206605]

Hello Vijay

1. Which UI you are using?

2. You have to assign only customer role

Kiran

[Former Member]

Hi Kiran

1) ERP customer UI.

2) Roles are assigned both the sides BP-->customer, customer-->BP.

Issue I am getting may not be related to above because I get above synchronization error occasionally (i  can say 2 or 3 times in a month).

Regards

[Former Member]

Hi Vijaya,

From your error descriptions, this looks like some Partner Function is not maintained for Customer.

Are you using '05' or '06' for Activation process.