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Raise MAI alerts from external systems by sending emails

Hello community,

with the increased capabilities of solman I am thinking of leveraging its alerting (and esp the related guided resolution procedure feature). However the question is open on how to raise an alert from external for non-SAP systems, which are able to send error emails. Currently I'm seeing the following two options for such non-SAP systems and Solman:

  1. Sending emails to Solman and using the new SP13 Email-to-Event Converter as inbound API.
  2. Sending the emails to PI and forwarding them to a provider web service for alert creation exposed by Solman

My questions are:

add (1): In the sales slides for SP13 it is stated that only emails send by SAP cloud applications are in scope. Is that true? Any experiences with the new tool?

add (2): Is there a MAI-alert provider service in Solman with an alert creation operation?

Or is there even another way we could create Solman MAI alerts with emails?

Thank you for your valuable feedback


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