How to Configure Service desk in SAP Solution manager 7.1

[Former Member]

Dear Experts,

I am new to basis, and I have been given a task to configure service desk in SAP Solution manager with a tough timeline,

Please guide me how to configure and any document which explain all steps?

Waiting to a positive response.

Regards,

John.

[prakhar_saxena]

Hi John,

You can check below how to guides section on the wiki

Configuration and Administration of ITSM - SAP IT Service Management on SAP Solution Manager - SCN W...

there is a dedicated demo on incident management or service desk

ITSM Setup procedure - Demo

but yes please check the wiki as you might have to more setup within service desk like automatic emails/support team determination etc

further connect with us with more specific error so that we can help you further

Thanks

Prakhar

[Former Member]

Dear Prakhar,

Thanks, if i get any problem, i will let you know.