PI Dual Stack System Upgrade Issue - Execution Phase

[Former Member]

Hi Friends,

Currently we are doing PI system upgrade from NW 7.3 to NW 7.4 SP11. In Execution phase, we are facing some problem during the java component deployment stage. it seems SUM try to restart the server after deploying java component, but it couldn't. please check the below log message and help us to resolve this issue.

Could not update components. Deployment of queue Queue_2015.09.18 at 07:59:31 completed with error Deployment error. See log I:\SUM_NEW\SUM\sdt\log\SUM\deploy_api.1.log for details. com.sap.engine.services.dc.api.deploy.DeployException: [ERROR CODE DPL.DCAPI.1027] DeploymentException. Reason: An error occurred while restarting the server. com.sap.engine.services.dc.cm.deploy.DeploymentException: An error occurred while restarting the server. com.sap.engine.services.dc.cm.server.spi.RestartServerService$RestartServerServiceException: [ERROR CODE DPL.DC.3154] An error occurred while restarting the AS Java Cluster. com.sap.engine.services.dc.jstartup.JStartupException: [ERROR CODE DPL.DC.3312] An error occurred while restarting the cluster using SAP control webservice on URI [http://localhost:50013/?wsdl]. javax.xml.ws.WebServiceException: Client protocol has thrown an exception. Protocol name is [Unknown]. See nested exception for details.

SUM  execute  component-deploy-710  deploy-components  com.sap.sdt.jspm.service.JspmService  class com.sap.sdt.jspm.service.JspmServiceException

I have upgrade latest kernel but no luck.

Regards,

Vino

[CharlesChen]

Hi Vino,

Frankly speaking, the information provided is not sufficient to address the issue. To understand the issue better, some more log files from "--SUM\sdt\log\SUM" are required, maybe the latest updated 30 files.

And based on the current information, you could try the options below.

1.Check whether the start service is running properly.

a. Run the command "sapcontrol -nr <instance number > -function GetProcessList" with <sid>adm.

b. If the output is similar to the below, it means start service is not running.

******

GetProcessList

FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen(                                    )

*****

c. If the start service is not running, try to start it with the command below.

sapcontrol -nr <instance number> -function StartService <SID>

2. Try to start the system manually and check the result.

3. Update the kernel patch if it's not up to date.

Best regards,

Charles

[Former Member]

Hi Vinoth,

Do verify what charles mentioned and also .Also do check the sapstartsrv service running with a correct profile i.e. sapstartsrv pf=<instaance profile>.

As the new version is quite dependent on the sapcontrol, sapstartsrv processing to start the SAP system.

Refer below links for more reference.

How to troubleshooting abap instance startup failure problem - Application Server Infrastructure - S...

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/60e24f7b-1ba1-2b10-c0a0-e514b8556...

Regards,

Ram