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C4C ECC Search

Hi,

we have C4C with ERP Integration, since 1508 new functionality  ECC-Search is available. Unfortunaely it doesn't show anything from ECC, (but is checking keys correctly). Neither in Docu nor in Business Configuration I did find a hint. Has anyone a hint for me ?

Thanks in advance

Michael

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Former Member
Former Member replied

ECC Search can be turned on by Business Configuration. Go into your tenant, open a configuration project, and find the BC Scope -> Service -> Complaint Management

Once you scoped in that option, then the work center will appear in your business roles setup where you can add the workcenter to a business role or end user to access the work center.

The Search ECC Documents feature is a top level workcenter so you can search for ECC documents without having to use ticketing.

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