C4C ECC Search
we have C4C with ERP Integration, since 1508 new functionality ECC-Search is available. Unfortunaely it doesn't show anything from ECC, (but is checking keys correctly). Neither in Docu nor in Business Configuration I did find a hint. Has anyone a hint for me ?
Thanks in advance
Rei Kasai replied
ECC Search can be turned on by Business Configuration. Go into your tenant, open a configuration project, and find the BC Scope -> Service -> Complaint Management
Once you scoped in that option, then the work center will appear in your business roles setup where you can add the workcenter to a business role or end user to access the work center.
The Search ECC Documents feature is a top level workcenter so you can search for ECC documents without having to use ticketing.