Getting error in BRF+

[Former Member]

Hi Experts,

In ITSM we are using BRF+ for determine the support team, by the criteria sold to party-> SAP component -> the support team as the result.

Now there is additional new requirement that is for  2 particular system we need to assign team with the system ->sap component ->the suppport team.

Is it possible to add 2 decision table to the same application. If i add the entries in the same table getting error as determine the support team method call is incorrect in the ITSM ticket log.

Or another way of do the same.

We are using solution manager 7.1 SP13 version.

Thank you in advance.

Regards

Chithra

[rishav54 · Accepted solution]

Hi Chithra

Yes, can you use the else condition while assigning the ruleset for Decision tree in the BRF+.

Thanks

RIshav

[Former Member · Accepted solution]

Hi Rishav Garg,

Can you please provide elaborate how to do the same.

Regards

Chithra

[rishav54 · Accepted solution]

Hi,

Please try to add below (You may need to assign some condition for same)

Thanks

Rishav

[prakhar_saxena]

Hi Chithra

is this resolved.

Yes it is possible to have multiple combinations in the BRFPLUS...eg. combination of priority+SAP component can determine a value as i have shown below for your reference.

so in your case you can combine SAP component and Prirority

try this and let us know..use simulation for testing

Thanks

Prakhar