Customs shipment(import) not creating despite adding the preliminary document in inbound delivery
We are facing an issue with the customs shipment not getting created at the import side despite adding the preliminary document (T1) in the inbound delivery in feeder system.
This prevents us from not been able to close the transit procedure and subsequently the documents are not appearing in the ‘worklist after GR’ to do the import declaration.
Checked configuration related to preliminary doc type set up in GTS and they all look fine.
It was working fine until last week and we are not sure how to figure out or trace what changes been made to the system that is causing an issue with the customs shipment not getting created all of a sudden.
Any help to figure out the issue would be greatly appreciated.