E-mail Access Request

Hello,

Ower situation is the following in access request:

We create a request and this is approved by the responses, they receive a notification in your in box, and they can approve, or reject.

However, our doubt is besides receiving the notification in the in box, the user shouldn't also receive an e-mail? And the own user that make a request shouldn't receive an email?

The users have the e-mail in SU01.

The process work fine, except of this.

We saw the document scn.sap.com/docs/DOC-1595 and the thing that could be wrong is related with perform automatic workflow customizing

Could be because of this?

Regards,

Inês