SAP Work Manager 6.2 (iPad) Equipment Complex Table Download Issue

[Former Member]

Hi all,

We are facing equipment complex table download issue in SAP Work manager application 6.2 on ipad. we are able to retrieve date from SAP ECC to SMP. But retrieved equipment data is NOT downloading into iPad. we are getting following error in SMP server log.

2015 09 10 23:07:41#+0100#INFO#System.out###Agentry workmanager Worker Thread########processResults(JCO.Table)::begin |

2015 09 10 23:07:41#+0100#INFO#System.out###Agentry workmanager Worker Thread########processResults(JCO.Table)::rows returned:110134 |

2015 09 10 23:07:42#+0100#INFO#System.out###Agentry workmanager Worker Thread########processDeletedResults::log level = 5 |

2015 09 10 23:07:42#+0100#INFO#System.out###Agentry workmanager Worker Thread########processDeletedResults::begin |

2015 09 10 23:07:42#+0100#INFO#System.out###Agentry workmanager Worker Thread########processDeletedResults::rows returned:0 |

2015 09 10 23:07:42#+0100#INFO#System.out###Agentry workmanager Worker Thread########processDeletedResults(JCO.Table)::log level = 5 |

2015 09 10 23:07:42#+0100#INFO#System.out###Agentry workmanager Worker Thread########processDeletedResults(JCO.Table)::begin |

2015 09 10 23:07:42#+0100#INFO#System.out###Agentry workmanager Worker Thread########processDeletedResults(JCO.Table)::rows returned:0 |

2015 09 10 23:08:54#+0100#ERROR#com.sap.mobile.platform.server.agentry.console###Agentry workmanager Worker Thread########Exception: 23:08:54 09/10/2015 : 29 (Java Exception), java/net/SocketException (java/net/SocketException, java.net.SocketException: Connection reset by peer: socket write error), AngelJavaStreamsConnection.cpp#195:AngelJavaStreamsConnection::handleException |

We have set Inactive time-out as 7200 and JVM Heap size as 4096. But still, we are getting this error. Can you please help us on this, if you anyone faced this issue and fixed it?

Regards,.

Anselm

[Former Member]

How many records are you expecting for the complex table? Does it take a long time to sync before you get this error message?

[kevin_xu4]

Hi Anselm,

Except for checking the network connection, could you please also follow the below background?

1. Select the Stay logged into the server

2. Test your business download time and adjust your inactive timeout.

In addition, could you please also check the reply from Mark Pe following the below link?

http://scn.sap.com/thread/3782817

Hopefully it would be helpful.

Best Regards,

Kevin

[bill_froelich]

Anselm,

This looks like a timeout within the network layer between the iPad and the SMP server.  If the equipment CT download is taking a long time to process a network switch, firewall, proxy might be closing the connection.

I would start by reviewing your network architecture and possible points of timeout.  It doesn't appear to be a memory issue with the heap size and the inactive timeout would not apply here.

--Bill