User is prompted to relog onto GRC system for PSS

[Former Member]

Dear Experts,

the 10 services have been set-up for PSS, the shared user (system) user is set-up with passwords and

the email is getting sent correctly with the link to the user - however - the user is getting prompted to log

onto the GRC system to retrieve the password.

Why is this happening if I have done the config -as follows

SPRO/GRC/Access Control - Connector settings - all set-up for PSS (except HR systems)

SPRO/GRC/AC-Data Source : User Search (1 - HR, 2-CUA, SU01)

                                                 User Detail Data Source (1 - HR, 2-CUA SU01)

                                                 User Authentication (CUA)

                                                 End User Verification : No

SPRO/GRC/AC/User Provisioning : Maintain Provisioning Settings / Global

                                                  Auto Provisioning at end of request

                                                  E-mail Status : Send Password : No

Could anybody have an idea what might be missing ?

Thanks in advance,
Much appreciated as always,

Kind Regards,

Siobhan

[former_member193066 · Accepted solution]

Hello,

is the user getting link to view password?

then check the URL and look for that webdynpro in SICF and add guest user id and password.

Regards,

Prasant

[Former Member · Accepted solution]

Hi Prasant,

The user is getting the link - but when they click on it they are prompted to logon to the GRC system to retrieve it.

Thanks,

Kind Regards,

Siobhan

[former_member193066 · Accepted solution]

This message was moderated.

[former_member193066 · Accepted solution]

In maintain provision setting ,

Send Password is YES?

Regards,

Prasant

[Former Member · Accepted solution]

Hello Prasant,

Thanks so much for your help - I was able to update the shared user in the service retrieved from the URL and it is now possible to retrieve the password for the user via the link !

I am getting the following error message when I try to test the service - if you have any input, thanks for your ongoing assistance.

Thanks again,

Kind Regards,

Siobhan

[former_member193066 · Accepted solution]

You cannot test the service, since you dont have proper link,

i mean when you try to view you can, it take you to complte url,

may be u can try admin mode.

Regards,

Prasant

[Former Member · Accepted solution]

ok understood ! Many thanks for your help,

Kind Regards,

Siobhan