SAP Work Manager do not load any orders from ERP.

[Former Member]

Hi All

We installed Mobile Work Order Management for SAP Systems.

ABAP Add-ons in ERP System: - Installed and works

BC set to activate: - done

SAP Mobile Platform 3.0.7: Installed and works

Agentry SAP Work Manager 6.2: Installed and works

We use Client SAP Work Manager WPF 6.2.1

Agentry v70.9.4.16

Connection performs without error.

After connection it shows a log with downloading many data.

But as a result not any orders is visible in Work Manager.

Work order list is empty. Although many orders in the ERP.

Button "Transmit" gives no effect.

If create new order inside Work Manager then it works, new order is created and transfer to ERP.

But after refreshing the created order disappears in Work Manager and gives the same Empty list (Although still present in the ERP).

[mark_pe]

Konstantin,

Hi. Sounds like either your mobile user does not have authority to download the Workorder (What parameter is set does it have workorder?).

Also from your logs above, it states: GetWorkOrdersSteplet - Field SYSTEM_STATUS_CODE is not a member of /SYCLO/PM_AFVC_STR.

So you could either check your user's profile and see what authority they have or look at that table and see what status code is your release is trying to put that is not in that table. Unless you have something different than out of the box.

Regards,

Mark Pe
SAP Platinum Support Engineer

[Former Member]

In SAP did you "release" the order?

What is the status of the order in SAP?

[Former Member]

When I release order (that I created in Work Manager) in the SAP and pressed "Transmit"

I got bext error:

Logging user into server

   Logged in

Sending client info

Sending time info...

Receiving time info...

Checking Data Tables

Updating table dtPrtCategory

Updating table dtProcessingStatus

Updating table dtItemCategory

Updating table Hold Reason

Updating table Business Areas

Updating table dtApplicationConfig

Updating table dtAccountIndicator

Checking Complex Tables

Updating complex table 'ctUser'...

  Reloading complex table...

  Received index 1 of 4

  Received index 2 of 4

  Received index 3 of 4

  Received index 4 of 4

  Received 145 records. 0 remaining...

Updating complex table 'ctTechObjType'...

  Received 2 records. 0 remaining...

Updating complex table 'ctStorageLocationDesc'...

  Received 4 records. 0 remaining...

Updating complex table 'ctPlantSection'...

  Received 3 records. 0 remaining...

Updating complex table 'Planner Group'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'Units of Measure per Part'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'Parts'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctMaterialStorageLocation'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctLAMlrpPattern'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctLAMOffsetType'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'CT FunctionalLocation Template'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctFuncLocMeasuringPoint'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctFuncLocDocument'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctFuncLocClassification'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctFuncLocCharacteristicValue'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctFuncLocCharValueLamData'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctFuncLocCategory'...

  Received 3 records. 0 remaining...

Updating complex table 'ct Equipment Template'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctEquipmentMeasuringPoint'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctEquipmentDocument'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctEquipmentClassification'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctEquipmentCharacteristicValue'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctEquipmentCharValueLamData'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'ctCharacteristicValue complex table'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'Business Partner'...

  Field Definitions received

  Index Definitions received - rebuilding

Updating complex table 'CTApplicationConfig'...

  Reloading complex table...

  Received index 1 of 2

  Received index 2 of 2

  Received 40 records. 0 remaining...

Checking Get WorkOrders...

GetWorkOrdersSteplet - Field SYSTEM_STATUS_CODE is not a member of /SYCLO/PM_AFVC_STR

Server error - please contact your administrator (13)

Logging user out

[Former Member]

Konstantin,

For this error there is already a SAP Note. you have to implement that. the Note number is 2141203.

Thanks

Ajitesh

[Former Member]

I implemented the node 2141203

and as it requaried nodes:

1936804

1939444

1983860

I also restatred SMP.

But the error remained exactly the same.

[Former Member]

Have you already maintain SAP note 2144571?

[Former Member]

About implementing the note 2141203.

As note didn't help I tryed to load new packages for SMERP and SMFND Component.

I had Level 4 and I downloaded Level 5.

SMFND isntalled without error.

SMFERP show errors

SMERP	610_700	0004	SAPK-61004INSMERP	Agentry SAP Framework ERP AddOn
SMFND	610_700	0005	SAPK-61005INSMFND	Agentry SAP Framework Integration Founda

SAPK-61005INSMERP

I explored the problem and found that note 2141203 installed incorrectly.

Although the transaction SNOTE indicates that everything is OK, it is not.

Node created object but didn't activated it.

Manual activation raise the error  - Type is unknown.

Reset SAP Note Implementation doesn't work.

It says the object is block

> OCS locked by user DDIC with transaction SPAM

Although SPAM is not running now.

It looks like a deadlock.